Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at hello@manifest.us.
Appointment bookings are available to members, via our online portal. Otherwise, you may visit as a walk-in.
There is a 15 minute grace period.
Via credit card at service checkout.
"Manifest monitors returns to identify potential misuse or abuse of our return policies. Manifest reserves the right to reject returns that do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address or issued store credit minus a 15% restocking fee at our discretion. Original shipping is not returned.
Initiate a return within 14 days of your shipping date and meet eligibility criteria.
• In original, unused, unaltered, and unwashed condition
• Returned with original tags and packaging including any boxes, hangers, garment bags, and other signature packaging materials.
• Shoe must be tried on over a carpeted surface to prevent any scratches to the soles. Footwear must be returned with the dust bag, original shoe box and any other included materials (such as hangtags and extra laces), as these are considered part of the product. All original shoe boxes must be placed inside a shipping box to qualify for a return or exchange. We do not accept returns if there is significant damage to the shoe box or if the shoe box has been used as the shipping box
• Sale items are not eligible for return/exchange/store credit. Sale items include, but are not limited to, socks, publications, apothecary items (fragrances, candles, incense, grooming products, garment care products, etc.) and any items marked Sale. Sale information can be found on the individual product pages.
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In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, remote area surcharge, high value goods clearance, among others.
Once an order has been placed, we cannot make any adjustments to size, color, or model. If you have ordered the incorrect size and/or item, please contact sales@manifest.us as soon as possible.
Email sales@manifest.us to initiate an exchange. Manifest is unable to ensure product availability. Please only send exchanges using our pre-paid return labels so that we can track your order. Manifest cannot refund a lost return that was sent using a method other than our return labels. You must receive an Exchange Authorization before exchanging the item. Items may be exchanged with in 7 day in our physical location during regular business hours.
Manifest is unable to provide size exchanges, returns, or store credit for items marked “sale” on the product page.
We are sorry, but we do not offer exchanges for orders outside the U.S. at this time.
Yes. Please email sales@manifest.us with your name, email, phone number, the item you are interest in trying on as well as sizing. Manifest will set up a reservation with you and will have the items in the store waiting when you arrive.
Final sale items are not eligible for return/exchange/store credit. "Final Sale" information can be found on the individual product pages. If an item is Final Sale, red text will confirm this.
"Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery. All U.S. orders are trackable via UPS. Manifest is not responsible for any delays and/or damage caused in-transit by the delivery service or customs agencies.
Manifest is not responsible for lost/damaged international orders shipped via UPS.
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"Manifest does not offer price matching. Additionally, Manifest does not offer price adjustments on past purchases if those items are marked down or promoted later in the season. During the course of online promotions and sales Manifest may experience a high volume of orders; our real-time inventory system sometimes may not reflect up-to-the-minute inventory and may result in an order cancellation due to low or no inventory. We apologize for any inconvenience should this occur with your order. You will be notified promptly by email if this is the case. For real-time confirmation please contact sales@manifest.us
We reserve the right at any time to correct product pricing and/or descriptions and to cancel or refuse any order based on an incorrect price or description.
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Free return shipping if offered to domestic customers. Original shipping fees are not refundable for domestic orders. International customers are responsible for their own return shipping. Returned items are your responsibility until they reach us, so make sure they are packed up properly and cannot get damaged on the way.
If there are any questions regarding sizing, please do not hesitate to contact sales@manifest.us
Manifest does not guarantee the availability of items. If Manifest is out of stock on an item you ordered, we will notify you as soon as possible via email. Depending on vendor availability and season-to-season availability, sold out items may not be restocked.
Please email sales@manifest.us to set up a return certain criteria must be met: original, unused, unaltered, and unwashed condition, returned with original tags and packaging. You may also visit our physical location to return your items during regular business hours.
To begin the return process please email sales@manifest.us within 14 days of the shipment date. Items purchased in store can be returned within 7 days.
Email sales within 14 days of your orders shipping date to receive a Return Authorization. Returns sent without this authorization form may not be accepted. The customer is responsible for returning the merchandise with their carrier of choice and is responsible for the return fee. Duties and taxes are not refunded. We recommend keeping the tracking information for reference.
We are sorry there is an item missing from your order. Before contacting our Customer Service team, we recommend checking if the item/s you ordered were cancelled by Manifest. It is worth checking your emails (including your junk/spam) to see if we have sent you an email about this. If you have an item missing from your order, please let us know within 14 days of your order being delivered and we will do our best to help you.
If you are missing a package, please reach out to sales@manifest.us within 14 days of your delivery date. We will file a claim on your behalf with UPS. Manifest requires signature confirmation on high-value to ensure that the item gets to our customers safely. Packages that have been lost or missing with no proof of delivery by the chosen postal service are only eligible for store credit equivalent to the value of your order. We do not offer a refund for items that have been signed for or marked as delivered. Please note, lost/stolen packages will be issued store credit, the original shipping fee is included once the claim is complete.
Domestic packages marked returned to sender, refused, abandoned, and/or sent back to us without an Authorized Return will be issued store credit via electronic gift card minus a 20% restocking fee. Original shipping is not returned.
"Simply email sales@manifest.us and we will look into this for you. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged by your own misuse will not be considered faulty. Any product that is damaged upon receipt must be reported to Customer Service within 14 days or the refund/store credit/return may be rejected.
Defective or incorrect products will be replaced via exchange or refunded, where possible and subject to availability. Items that become damaged as a result of normal wear and tear are not considered to be faulty.
Manifest reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. To avoid this, please contact Customer Service to address any issues or concerns you have regarding the item/s you wish to return.
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"Lower 48 States
UPS Ground Shipping (3-7 business days)
UPS Ground Shipping (3-7 business days)
2nd Day Air Shipping (2 business days)
Next Day Air Shipping (1 business day)
Alaska, Hawaii, Puerto Rico
UPS Ground Shipping (3 - 7 business days)
2nd Day Air Shipping (2 business days)
Next Day Air Shipping (1 business day)
Canada (UPS)
UPS Worldwide Saver (Next possible business day)
Free UPS Worldwide Saver on Orders Over $300.00
International
UPS Worldwide Saver / Next possible business day
Manifest ships to most countries in the world and therefore we maintain a simplified shipping process for all international orders. Please note that international shipments may take longer to be delivered due to the customs process of your country.
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Refunds or credits will not be processed until the items are returned and inspected by Manifest. Your return will be inspected and processed within two business days. Please allow 5 business days for your return to be processed. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Orders are processed pending availability and credit verification. Manifest aims to ship orders within two business days. Orders placed 2pm EST Friday may not ship until Monday. Express orders may not ship until the following business day. Once your order has shipped, you will receive an e-mail with your shipment’s tracking information.
An order can be cancelled for a variety of reasons. One reason is because we could not verify the payment details provided. In these instances, we invite you to place your order again using a verified alternative payment method. We may also cancel your order if an item/s within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item/s will go back to your original form of payment. Please email sales@manifest.us for more information regarding your cancellation.
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, are added to your order total and collected by your county. Manifest is not able to provide a refund for any foreign transaction fees. Please check your local customs website for more information.
This charge is determined by your local customs authority and includes: The Sales Tax applied by your country for purchases from the U.S. and Duties charged for processing by your country.
International Custom Duties are not included in the shipping fee, and these are the customer’s responsibility.
OOO is reservation-only. There is a link, playfully hidden on this site, where you can make a reservation for OOO. We look forward to seeing you there!
You may sign up for membership here. We look forward to having you as a member!
Street Parking is available, please be sure to review signs prior to leaving your car.
